SHIPPING/DELIVERY POLICY

The following information is designed to help you understand our Shipping and Delivery Policy. We reserve the right, at our discretion, to change, add or remove portions of this policy at any time by posting such changes to this page. Such changes will be effective upon posting. DutyFREEstoreonline.com requests that you read the Shipping and Delivery Policy carefully and consult it regularly.

Shipping Costs

Free Shipping on All Orders

We are happy to offer FREE SHIPPING on ALL orders with NO minimum order size.

Shipping Time

ESTIMATED DELIVERY TIME IS 14-21 BUSINESS DAYS SINCE THE SHIPPING DATE

Orders placed on a public holiday or where delivery would fall on a public holiday may be subject to delays.

The global pandemic of COVID-19 has impacted Postal Services all arround the world and delivery times may be longer than usual. According to our experience during the last months, Express shipments may be delayed by 1-2 weeks while Standard shipments may experience delays averaging 3-4 weeks.

We are doing everything possible to deliver shipments in a timelier manner.

Unsuccessful Deliveries

If the courier is unsuccessful in delivery, a card will be posted through your door and the item(s) will be taken to a designated post office for your collection. The process for organising a second attempt at delivery, or collection of your goods varies depending on the post office.

If your order is not collected from the collection point, or contact made to arrange another delivery attempt, it will be returned to us and we will resip or issue a refund, excluding a delivery charge.